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Borneo Bulletin Yearbook 2023
STANDARD CHARTERED BANK
This year, Standard Chartered Bank
observes its 65
th
year of establishment
in Brunei Darussalam. As one of the
largest international banks in Brunei
with a presence in all 10 ASEAN
markets, this milestone makes the bank
one of the oldest banks in the country
as well.
With 85,000 employees and a presence
in 59 markets, Standard Chartered’s
network serves customers in close to
150 markets worldwide.
Emerging from the tail-end of the
pandemic and facing new challenges
brought on by political instability in
the west with inflation affecting global
markets, the bank continues to help
clients seek opportunities, outlining
the need and ability to pivot and adapt
quickly to capture such opportunities.
Digital with a human
touch
For the ninth time, Standard Chartered
was awarded Best Digital Bank Brunei
in 2022. This time by
The Digital
Banker
under the Global Retail Banking
Innovation Awards. The award is a
testament to the commitment that the
bank has placed on its aspirations to
digitise and provide seamless, safe and
convenient banking for its individual
and business clients.
Driven by the urgency to respond to the
pandemic crisis, Standard Chartered
continued delivering business as
usual even with 50 per cent of staff
operating by business continuity plans
of split operations or work from home
basis. The bank also quickly pivoted
to operationalise certain processes
to provide ease for their clients while
keeping them and bank staff safe
during that time.
The bank accelerated a host of
enhanced services through its award-
winning SC Mobile app in the past year.
It is the only bank where clients can
view their whole investment portfolio
and manage their cards via the app.
Cardmanagement services include PIN
change, new card activation, convert
eligible credit card transactions to 0%
EasyPay instalment plans, report lost or
stolen cards and perform credit card
balance refunds to name a few.
Making digital banking safe for clients
has also been a priority with enhanced
controls on payment and fund transfer
transactions. With the rise of fraudulent
activities preying on vulnerable people,
secure banking practises have proven
to be extremely important to keep
clients safe financially.
Sustainability
The pandemic shone a light on
many issues faced by the world and
sustainability was brought to the
forefront more than ever.
As a bank, Standard Chartered is
committed to sustainable social and
economic development through its
business, operations and communities.
This is guided by its brand promise of
being here for good.
From the way Standard Chartered
conducts its business, how the bank