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Borneo Bulletin Yearbook 2020
Telecommunication service providers have offered
the number portability service, withUNN facilitating
the switching between service providers.
Consumer Advisory on
Telecommunication Services
On January 24, 2020, DST and Imagine launched
new products and service packages to provide
more choice for consumers, while Progresif
introduced theirs on February 1, 2020.
Consumers are advised to do their due diligence
before subscribing to a different product or
switching to a different service provider.
To ensure consumers can make a fully informed
decision, all service providers are required to
provide transparency on: the service price and
package; product features; terms and conditions
of use; billing practices; customer care services;
the service provider’s Fair Usage Policy which
describes its traffic management practices; early
termination charges; and unused credit balances.
AITI Online Services
Launched in 2017 to improve business and
consumer accessibility to AITI’s licences and
permits, AITI’s Online Services enable applications
to be made at anytime, anywhere, without having
to physically go to AITI’s counters during counter
operation hours.
With the integration of a payment gateway in
the AITI Online Services, AITI customers can also
make their payments for any of their approved
applications conveniently online with any of their
debit or credit cards. This initiative also allows
INFORMATION AND TELECOMMUNICATIONS TECHNOLOGY
Brunei Darussalam has seen a major
transformation in its telecoms and info-
communications landscape over the past two
years. On December 15, 2018, the Ministry of
Communications was renamed as the Ministry of
Transport and Infocommunications (MTIC).
The
following
year,
Unified
National
Networks Sdn Bhd (UNN) was established
for the consolidation of all telecoms network
infrastructure. The three telcos – imagine, DST
and Progresif – will focus on retail operations,
with equal access to network infrastructure
provided by UNN.
The establishment of UNN is a major milestone
in Brunei’s ICT transformation journey to become
a Smart Nation.
Number Portability
In line with the key functions of the Authority
for Info-communications Technology of Brunei
Darussalam (AITI) to promote fair and efficient
market conduct and effective competition,
Number Portability was introduced on
January 24, 2020. Its introduction is aimed
to give customers the freedom to choose
and switch telecommunication service
providers while maintaining their existing
telephone numbers.
As a measure to ensure ease of number
portability implementation among service
providers, AITI issued an advisory guideline in
September 2019 to guide the implementation
of number portability.