111 / 246
107
BUSINESS SECTORS
Customer service
The rise of global Internet access over the past
decade has opened up avenues for imagine and
its customers to communicate, and imagine
continues to take great care to meet their needs.
As imagine invests in its human resource to meet
the expectations of its customers, imagine is in
constant motion to provide the best customer
service in Brunei either through its Talk2Us
service line at 111, or through its social media
platforms, and over its counters.
Behind the scenes, imagine’s customer service
agents are highly trained and are constantly
informed of the company’s products and services
to ensure that those who get in touch are able to
receive information on imagine’s latest products
as well as customer support.
In addition to catering to the general public, imagine
also provides personalised services especially for
its business and enterprise customers.
Building a community
Striving to build trust, imagine has taken the
opportunity to explore the possibilities of giving
back to the people of Brunei with foresight to
expand beyond its borders. Imagine is not just
about building a business but also building a
community, with allocated investment into its
Corporate Social Responsibility, which imagine
has aligned with its vision and mission to
empower Bruneians for the future.
Towards this direction, imagine focusses on
education as its mainstay alongside its support
to partnered non-government organisations
that focus on social welfare development,
women empowerment and Brunei’s youth
movement in general.
By investing in the aforementioned causes, imagine
aims to develop future leaders and equip themwith
the necessary skills and knowledge befitting the
demands and expectations of the 21
st
Century.
Towards a Smart Nation
Statistical data over the past few years has made
it clear that more and more Bruneians crave data,
and the demand for this commodity will only
increase over time.
The data demand is evident in the growth of social
media penetration in Brunei with 94 per cent of
the population in 2019 having access to platforms
such as Instagram, Facebook, Twitter and LinkedIn.
These numbers have placed Brunei third highest
globally and highest in ASEAN. In 2018, mobile
penetration exceeded the number of people living
in the country with 130 users for every 100 people.
Takingthedatademandstatisticsintoconsideration,
imagine aspires to be the telecommunications
service provider of choice. As imagine progresses
into the future, imagine strives to explore other
lifestyle and technology choices for home, work and
on the move. The team at imagine is constantly on
the lookout for the latest in technology and digital
innovation to add to the company’s diverse service
portfolio as the company heeds His Majesty the
Sultan and Yang Di-Pertuan of Brunei Darussalam’s
call to progress the country’s Industrial Revolution
4.0 towards building a Smart Nation.
More than just a name –
Truly Bruneian
As imagine continues to embed its presence in
the Bruneian community, the company takes
great care and measure to ensure that all of its
customers and the Bruneian people in general are
catered to the Bruneian way. This means offering
products and services that include the company’s
customers in the designing process of its packages,
and translating them into tangible and worthwhile
pieces befitting the Bruneian need. Imagine achieves
this by constantly communicating with clients either
through thousands of surveys or feedback received
on a regular basis.
Imagine aims to continue its efforts for the comfort
of not just its customers, but also the people, the
nation and the communities that the company
serves.