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BANKING & FINANCE
PERBADANAN TAIB
Digital innovation is at the forefront of Perbadanan
TAIB’s progress, working towards modernising its
services experience through the strengthening of
its digital capabilities.
As of today, Perbadanan TAIB has grown and
expanded to nine branches all over Brunei
Darussalamand undergone digital transformations
that centre on customer conveniences.
TAIB Self-Service Centre
Perbadanan TAIB has successfully opened its
first Self Service Centre located at Rimba Point
in 2017. This is to enhance customer service by
migrating transactions to self-service and digital
channels, including cheques drop box, online
banking kiosk, Automated Teller Machine (ATM)
and Multi-Functional Machine (MFM). Customers
will have access to information and can perform
routine tasks without requiring the assistance of
a customer service representative.
The Centre also provides Customer Service
Relationship (CSR) counters with representatives
ready to assist customers on advisory and
financing needs. The counters operate on
extended business hours until 9pm for
customers’ convenience.
Digital banking services
Apart from ATMs & MFMs, Perbadanan TAIB also
introduced its digital banking services in 2016.
Perbadanan TAIB offers two services to customers
– TAIB Mobile Banking and TAIB Internet Banking.
Customers will be able to perform their banking
transactions on their devices securely and
conveniently. With these services, customers
have access to a predictive banking feature that
analyses account information, providing mobile
app users or Internet banking users with
tailored account insights and personalised
financial guidance.
The feature includes graphs of account
overview, a summary of recent transactions and
a spend analyser where customer can keep track
of their spending.
Perbadanan TAIB also offers e-statement
services where customers are able to check
their bank statement online and conveniently
access their statements anytime and anywhere.
Upcoming 2020 digitalisation in TAIB
Perbadanan TAIB’s website will undergo
revamping onboarding public in convenience
and making the website simpler, faster and
better. Furthermore, there will be more digital
and online services that have been planned
in the pipeline to simplify and enhance the
customer banking experience.