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Borneo Bulletin Yearbook 2019
DST
Serving the country for over two decades, DST
since its establishment in 1995 is today Brunei’s
leading telecommunications provider, offering
a diverse range of services in mobile services,
mobile broadband, broadcasting and content.
Through
its
flagship
subsidiary
DST
Communications Sdn Bhd (DST), the company
offers services in 2G, 2.5G, 3.5G and 4G LTE
through both prepaid and post-paid plans
including phone and mobile broadband.
DST’s mobile telephone service offerings
to its customers have undergone major
transformations from its first analogue AMPS
system to today’s digital 4G LTE network. The
company has diversified its service offerings
not only to its customers but also the corporate
community.
With over 200 2G cell tower sites and over 300 3G
and 4G sites to date, DST remains committed to
the goal of providing the country with extensive
nationwide coverage. On average, DST builds
50 new cell tower sites every year to extend
coverage to fulfil the needs of its subscribers
across all four districts, especially in sub-urban
and rural areas. More sites are planned to be
rolled out each year.
The year 2018 marked a significant milestone
when DST became the first company in Brunei
to be awarded the prestigious ISO:20000,
which is an international standard that helps
organisations benchmark on how they deliver
and measure services, as well as in assessing
service performance to attain and maximise
customers’ satisfaction.
To replicate its domestic success to a larger
market, DST has over the years been actively
seeking for opportunities in regional expansion
and investment. In 2017, they signed a
Memorandum of Understanding (MOU) with
SACOFA Sdn Bhd (Sacofa), a Sarawak-based
ICT infrastructure company to form a strategic
collaboration to bring international broadband
quality to Sarawak. Prior to this, in 2016,