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Borneo Bulletin Yearbook 2019
Focus on innovation
As the leading bank in Brunei, Bank Islam Brunei Darussalam
(BIBD) proudly serves more than 200,000 customers in retail,
corporate and international segments. With a strong focus
on innovation and excellence, BIBD has made great strides
in the development of its capabilities, while establishing a
service benchmark that is truly “Bruneian at Heart”.
BIBD has received accolades in the international and regional
forefront. In 2017, BIBD was awarded the Best Mobile
Banking Application and the Best Digital Bank by World
Finance. The following year, Global Finance announced BIBD
as one of the best banks in Asia Pacific. BIBD was recently
ranked as the second strongest bank in Southeast Asia by
The Asian Banker.
In February 2019, BIBD received the ISO 9001:2015
certification in recognition of retail customers’ on-boarding
and personal financing service. BIBD is the only bank in
Brunei to be awarded the certification consistently across
all its branches.
Supporting Brunei’s ‘Whole of Nation Approach’
The bank supports Brunei’s ‘whole of nation’ approach
through its corporate alliance with the Brunei government
and government-linked companies (GLCs), said BIBD
Managing Director Mubashar Khokhar. BIBD’s full suite of
banking services supports the economic growth of Brunei by
generating more activity beyond the banking sector to create
a vibrant and sustainable economy.
He also highlighted BIBD’s position as the first choice bank
for its employees, customers and stakeholders. The bank
emphasises their focus on customer service.
“The creation of a better financial and banking ecosystem
will also act as a strong proponent for economic growth,
with trickle down effects to positively impact Bruneian