BBYB 2021

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Borneo Bulletin Yearbook 2021

As the contact point of its customers, GoMamam food

dispatchers must ensure that their health condition is well.

Those who were unwell were advised against going on duty or

dispatching all the orders.

The food dispatchers were also provided with vinyl gloves

and hand sanitisers. Business partners could report directly to

the hotline if dispatchers were found not complying with the

GoMamam regulations.

In terms of payment, customers were urged to opt for cashless

payments such as QuickPay, Progresif Pay as well as bank

transfers to minimise customer-dispatcher interaction for safety

purposes.

Another food delivery service is HeyDomo. With its online

platform, it has been coping with the new norms very well.

In an interview, manager Darryn Liew explained that everything

is done via online end-to-end which limits contacts. Speaking in

March 2020, he said, that since the launch, HeyDomo has seen

an increase of 15 per cent in orders.

Even with further de-escalation, food delivery services have

continued to be popular in the country due to its convenience.

Meanwhile, other eateries in the country have also taken

measures to reach out to their customers, such as providing

assurance that they sanitise their premises on a regular basis.

In terms of unique initiatives, one example is Royal Brunei

Culinary’s (RBC) launch of a pop-up airline themed restaurant

at Anjung Saujana of the Brunei International Airport on

November 11, 2020.

RBC General Manager Haji Jeff Hadiman bin Dato Paduka Haji

Danial explained during the launch that the aim of Inflight by

RBC was “to remind everyone about the forgotten flavours of

onboard dining”.